Capabilities » Customer Management

Customer Management

Every manufacturer wants to forge lasting and profitable relationships with customers, and great service is the key. Given today’s cutthroat competition, you need a comprehensive solution to help you manage every customer interaction.

Benefits of the GLOVIA G2 Customer Management include:

  • Increased customer loyalty and retention
  • Improved sales force and service productivity and efficiency
  • Increased responsiveness to changing demand
  • Reduced quote-to-delivery cycle times
  • Supports product configuration and customization strategies

GLOVIA G2’s Customer Management helps you manage every customer-facing business process from new customer acquisition and product configuration to order entry and — with GLOVIA G2 Service Management — post-sales service and support. Our architecture supports real-time order promising and allows customers to configure products, place orders, and check their status using only a web browser.

GLOVIA G2 Customer Management helps manufacturers get the most from their sales force as it manages and automates marketing activities, while tracking leads and prospects. This solution keeps you informed by compiling accurate sales forecasts, identifying demand trends, analyzing sales history, highlighting product profitability, and measuring the effectiveness of sales promotions and marketing campaigns.

CrescentOne’S Customer Management solution not only streamlines the creation of sales proposals and sales orders, but it also develops and executes customer contracts. Our Customer Management solution enables your sales force to develop RFQs quickly and accurately and allows you to configure products that meet your customers’ exact needs.

Contact CrescentOne to learn more about implementing our GLOVIA G2 Customer Management ERP software capabilities at your company.

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